Third-Party IT Maintenance and Tech Support – You Have Alternatives
Cisco ∙ HP ∙ IBM ∙ Dell ∙ NetApp ∙ EMC ∙ Sun
We Have Your Data Center Covered!
NetMode offers the industry’s most aggressive pricing on critical network hardware maintenance of HP, SUN, IBM, Dell, Cisco, EMC and NetApp IT equipment.
Global Support Coverage
NetMode’s technical expertise and sparing depots reach every corner of the globe. We currently support tens of thousands of networking, server, and storage devices in more than 35 countries worldwide.
24×7 Help Desk – One Worldwide Number to Call for Critical Support
NetMode’s world-class Help Desk is never outsourced and is fully staffed by native English-speaking NetMode professionals around the clock. We can answer your support questions immediately, and in multiple languages.
100% Sparing Philosophy
Unlike the OEMs and other third-party support companies that often deliberately do not stock higher cost spare parts locally, NetMode’s support commitment guarantees 100% transparency and local availability of spare parts for every component under the SafeMode Maintenance contract.
Power of Stability: Technical Expertise You Can Count On
NetMode’s Technical Team’s unmatched experience in data center maintenance and network hardware replacement is evident in both the field and in our back-end operations. The Team provides customers with the added advantages of consistent points-of-contact and a vested commitment to excellence. The right tech. The right part. On time. Every time.
NetMode offers low-cost, high-level management of your existing support contracts. All your support calls can be logged with our 24 x 7 Help Desk – reducing the demand on your internal resources. We will contact your current support provider, make certain that a field engineer is dispatched with parts, and monitor the response to ensure that SLAs are met.
Service Level Agreement Satisfaction
We offer flexible comprehensive support solutions with an unprecedented focus on quality and customer satisfaction. Our “fix first, ask questions later” policy ensures critical support for non-contracted items.
Have an issue with the Gear that you purchased from us or have a general Tech Questions, please give us a call at : (800) 304-3402 or fill out the Tech Support form below: